How to process a complete refund of a suspended sale

Created by Ezra Weinstein, Modified on Wed, 28 Dec 2022 at 01:38 PM by Bradley Hobart

Note: ONLY use the following steps if processing a COMPLETE refund

Step 1: Cancel the suspended sale since it was never completed. 

Step 2: Set up a non-stock inventory item called deposit.

Step 3: Use this item with a quantity of -1 to refund the payment.

Step 4: Complete the return.

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