How do I change the shipping address for an order?

Created by Ezra Weinstein, Modified on Mon, 12 Sep 2022 at 03:43 PM by Hannah Harris

In some cases, you may need to change the shipping address for an order after the customer has submitted it (e.g. the customer used a PO box for their address, but the distributor will not ship to PO boxes).  Here is how to do this:


  1. On the Orders dashboard, click on the customer's name in large text in the upper left. This will open the customer's contact record.
  2. On the Contacts page, click on the Addresses tab.
  3. Click on the Add Address button, and enter the shipping address for the customer. You may want to give it a label, such as Shipping Address.
  4. Click Save on the Contacts page.
  5. Open the Edit Order page at Orders > Edit Order.
  6. Find the order you need to change by searching by order ID or customer's name.
  7. On the Edit Order page, you will see a drop down labeled shipping address.  Select the address you just created in that list, and click Save.
  8. When you return to the Orders Dashboard, you will now see the new shipping address listed for the order. When you create a shipment for this order, the new shipping address will be used.

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