Call

Created by Ezra Weinstein, Modified on Wed, Aug 31, 2022 at 4:30 PM by Ethan Harris

If the contact has been assigned to a user, this event will call the user and play the whisper message. If the contact is unassigned, this event will call the number listed in Settings > Company tab > Company Phone field and play the whisper message.

  

If the person who answers the call presses any number key during the call, we will dial the Contact and if they answer, we will bridge the call.

  

 
Assign User

 

Click on Assign to User if you want the calls to go to the assigned user's phone number.

  

 
Call Whisper

 

By default, the call whisper is "You have a new lead, (Lead's Name), press any button to connect".
You can modify the Call whisper message here:

 

 
By clicking on the Tag icon on the right side of the box, you can select the custom values you prefer.

 

Call Timeout

 

You can select the call timeout by clicking on the up and down button on the right side of the box.

 

 
Voicemail detection

 

When the lead can't answer the call, you will hear this message: "couldn't connect with the lead" and the call ends so you can't leave a personalized voicemail.

 

To be able to leave a personalized voicemail with our Call event, toggle it on by clicking on the Disable Voicemail Detect.

 


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article