How to Use Chat in coreSTORE

Created by Ezra Weinstein, Modified on Fri, Aug 19, 2022 at 12:07 PM by Carrie Despaux

The ability to make the chat visible or invisible is located on the top bar on your coreSTORE screen. Once turned on, the chat icon will appear at the bottom right of your screen. 

 

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It is important to note that the chat feature can be hidden completely in Store Config > Application Settings > Messaging > Hide Live Chat

 

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Additionally, you can set individual permissions for each employee to use chat by going to employees > select employee > edit > messages > uncheck/check use live chat

  • This feature is great if you have a specific employee that you do not want using chat. You can uncheck the box to remove their permissions.

 

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When chat is open, you will be prompted to select the product that you are requesting help with. Depending on the solution that you select, that chat will be assigned to the appropriate team.

 

Typically chat should be utilized for issues that can be easily reproduced and fixed within a timely manner, during business hours. These issues should be front-end and something that a support staff member can fix.

 

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