How to Configure Email Services?
Navigate to Settings -> Email Services in the coreILLA interface.
Forwarding Address
If a lead responds to an email, the response will appear in the Conversations tab. To send a copy of the lead’s email response to another email address, input the desired email address here.
Note: Multiple forwarding email addresses can be entered, separated by a comma. This feature is only supported on Mailgun and LC email, other SMTP providers are not supported.
Reply Address
Configure a reply-to address to redirect all incoming emails to a specified email address instead of the Conversations tab.
This can be set up in Settings> Email Services> Reply & Forward Settings> Reply Address.
BCC Emails
Receive a Blind Carbon Copy of every email sent from a particular location by configuring the settings in Settings> Email Services> Reply & Forward Settings> BCC Emails.
Forward to assigned user
The assigned user of a lead will receive email replies in their Email Inbox, with email sent to the address configured in Settings> My Staff> edit User> User Info.
Enable Reply Tracking - Other SMTP Providers
Reply tracking is directly integrated with Mailgun and doesn't require additional configuration.
When using other SMTP providers, reply-to address configuration will be required to ensure replies are captured in the Conversations tab.
FAQs:
Why don’t attached files get forwarded along with email replies?
The forward settings do not support forwarding attachments. To view attachments, access the coreILLA conversation view.
For further assistance, please contact our support team.
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