Create Returns/Refund in coreSTORE (Latest article)

Created by Hunter Smith, Modified on Mon, Jun 10 at 10:09 AM by Chami Heyer

Return a Completed Sale

You can create a return by searching for the sale ID you want to refund. 

Navigate to the sales screen - Sales > New Sale

Click on the 3 dot menu in the top left corner of the sales screen and then choose Lookup Receipt

Click on Create Return

Click Continue, add payment, and Complete the sale. 

Return a Suspended Sale

When returning a suspended sale (such as for a Layaway) you will want to complete that suspended sale and then create a return against the completed sale to refund, so the system will post the refunded amount in the report properly.

Here are the steps below or click this quick video for reference, 

  • Complete the suspended sales by going to the sales > new sale > Suspended sales > Search for the sales ID > Unsuspend > Add a non-inventory item > Applied the amount to the non inventory item of what they previously paid > Change the qty of the regular (firearm) item to 0 or just completely remove the firearm by clicking the X icon > Complete the sale

  • Once the sale is completed click "Create a Return" and complete a return

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