Error: You have violated our SMS sending policy, and hence your account has been suspended. Please contact support.

Created by Mark Kalalo, Modified on Wed, Jun 12 at 8:33 PM by Mark Kalalo

ERROR:

===========================================

Error: You have violated our SMS sending policy, and hence your account has been suspended. Please contact support.


In case you encounter this error, it is a TEMPORARY suspension.


ROOT CAUSE:

===========================================

This monitors error rates, opt-out rates, and carrier complaint rates for all sub-accounts to PREVENT SPAMMING and PHISHING.


If any of these thresholds are exceeded, SMS sending privileges for the sub-account are suspended for a certain period.


Any attempted SMS sending during this time will be skipped, and an error message will be displayed on the conversation screen.



Resolution:

===========================================

You will have to wait until the next day, or approximately 24 hours, for the account to be unsuspended. 




Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article