We understand the importance of getting help when needed so we made it so that users don’t have to look far to get answers to their questions. We have made our contextual help available on the screen where they can be easily accessed. We provide one-on-one on-boarding training and self-paced learning via an online, classroom-type training portal.
We have made our contextual help available on the screen where they can be easily accessed.
A full searchable help documentation is available to easily get the information you need whether you’re a user, administrator or a developer.
For quick answers to initial questions, we have the FAQ page.
On-boarding Training - We provide on-boarding training for administrators and giving them the essential knowledge they need to get up and running with CoreGiving. Administrators get to have hands-on training on the inner workings of the Coreware system. As registered users, they are given a sandbox account for a demo client of the donor management system.
Coreware University - We are building an online learning environment for self-paced training. Created with Coreware’s Education Tools, the Coreware University aims to train users of different kinds and technical levels - users, administrators and developers. Resources include demo videos, handbooks and quizzes for assessment.
We are here every step of the way. Here are options to get the help that you need:
To report an issue, you can create a support ticket at Coreware Help Desk.
Subscribers are entitled to standard email support with a 24-hour turnaround time.
For other concerns, get in touch with us.
Let us know how we can help.