We are also spending 100's of hours correcting the Coreware catalog. It is our goal to have the best and most accurate catalog in the industry. However, we are dependent on distributors to give us good data and they often don't. If they give us wrong data, there isn't much we can do about it.
Here is how the system works:
- In the Coreware catalog, products are added to categories based on data coming from the distributors. Once a product is in a category, NO changes are automatically made to categories of that product.
- When your catalog is updated, we pull the categories that we have set in the Coreware catalog for your catalog. However, ONLY new products and products that have no category are updated. If a product in your catalog has any active categories assigned to it, NO changes are made to the categories of that product.
- When you find products that are in the wrong categories, let us know, by UPC. We can put them in the correct categories in the Coreware catalog. However, that won't update your products, as indicated. You can either a) remove all categories from the product so that it gets updated in the nightly process or b) just fix the categories on your product manually.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article