Sending an "Order Ready for Pickup" Email in coreFORCE

Created by Ezra Weinstein, Modified on Tue, 27 Sep 2022 at 05:12 PM by Hannah Harris

The pre-configured " Order Ready for Pickup" email in coreFORCE has some particular placeholders that can only be filled out in the email if sent correctly. 


If this email is not sent correctly, your customer will receive something like this where the placeholders are not filled in:



his often results from attempting to set a Customer Email directly into an Order Status like this: 

Emphasis that this is INCORRECT



Most of the time, every transactional email (your order is shipped, etc.) is going to be sent automatically without this needing to be set in order status.


In the case of sending the "Order Ready for Pickup" email, there are two options.


1. There is a preference with the code ORDER_DASHBOARD_PICKUP_OPTION. If this preference is set,  it will add buttons to the orders dashboard (just like the pickup dashboard). If you use these buttons, the email will be sent.


2. You can set it up as a system action to trigger based on order status being set.



Related Articles: 

Why are customers seeing text like %amount% in emails?

Why is the tracking email sent to the customer including placeholders?

Placeholders in coreFORCE

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article