How to Put in a Helpdesk Ticket

Created by Ezra Weinstein, Modified on Mon, 22 Aug 2022 at 05:45 PM by Ethan Harris

A ticket will be used for issues that may take a little more time than a chat and might need to be escalated to development.


To input a ticket, you will visit 


There are a few things to note when putting in a ticket. You will be able to view our full knowledge base that can provide information for many issues and frequently asked questions. It may be a good idea to look there before putting in a ticket. 


You will be able to submit a ticket and view any open and existing tickets that you have.



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When you click on “Submit a Ticket,” you will be prompted to input the information to create a ticket.


  • Your email will pull your contact and connect this ticket to your contact in our system. That contact is linked to your company. It is important that each employee that inputs tickets consistently use the same email, so that they are linked with their contact and company correctly.


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Once your ticket has been put in, you will be contacted via email about updates to your ticket. You may also go back to to view the status of your ticket.


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