Setting up Order Statuses

Created by Ezra Weinstein, Modified on Tue, 27 Sep 2022 at 09:43 AM by Hannah Harris


Order Status can be set manually or automatically (via order automatic processing controls).  


To see the Knowledge Base Article on Automatic Processing Controls go to Click on This Link



Status of the order can show up under the customer's "My Orders" page so you only want this to set these up for certain order statuses. Many of these should be marked internal use only. For example, you wouldn't want the status of an order titled "potential fraud" to show to the customer. However, for a status like "Shipped" you likely WOULD want the customer to see that... 


To add a new Order Status, click the blue "+ ADD" button in the top right corner. 



From here, input a unique order status code and description. The description will be what displays when the order status is set. 


If you would like to send a customer an email when the status is set, you can select one from the dropdown. Additionally, you can set this email to resend after a specified amount of days until the order status is changed.



Last, you can set a display color which will highlight the order in the orders dashboard. When you open up the order, the color in the detail section at the top will be set as well. And the Status shows up in the header of the order.



Examples of Order Statuses you could use


  1. FFL File Needed
  2. Finance Approved
  3. Need additional information from the customer
  4. Needs FFL
  5. Out to Coating
  6. Payments may not have gotten completed
  7. Shipment Error
  8. Subscription
  9. Waiting on finance application
  10. Pending
  11. In Transit
  12. Shipped
  13. Membership Fee Processed

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