Question:
We have created a product with the "Not Taxable" checkbox set, but at checkout this product is still showing tax to be collected. We are using TaxJar. Why is this not working?
Answer:
If you are using TaxJar, all the tax rate fields in coreFORCE are ignored ("Not taxable", "Tax rate", "State Tax rate", "Postal code tax rate" etc.)* The only field that will affect whether a product is taxed in TaxJar is the Product Tax Code in the Product Category. See the screenshot below for an example of setting the product tax code for the Gift Card category.
* The exception to this is tax exemption. If a contact has a value in the Tax Exempt ID custom field, coreFORCE will not send the order to TaxJar at all.
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