TaxJar - Why is my product being charged tax incorrectly?

Created by Ezra Weinstein, Modified on Tue, 13 Sep 2022 at 02:25 PM by Hannah Harris


We have created a product with the "Not Taxable" checkbox set, but at checkout this product is still showing tax to be collected.  We are using TaxJar. Why is this not working?



If you are using TaxJar, all the tax rate fields in coreFORCE are ignored ("Not taxable", "Tax rate", "State Tax rate", "Postal code tax rate" etc.)*  The only field that will affect whether a product is taxed in TaxJar is the Product Tax Code in the Product Category. See the screenshot below for an example of setting the product tax code for the Gift Card category.


* The exception to this is tax exemption. If a contact has a value in the Tax Exempt ID custom field, coreFORCE will not send the order to TaxJar at all.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article