How can I fix Address verification errors with PO Boxes in coreCLEAR ?

Created by Ezra Weinstein, Modified on Tue, 13 Sep 2022 at 02:51 PM by Hannah Harris


This seems to be a fairly common problem for us since we started using coreCLEAR. Whenever a customer checks out with a PO Box as a billing address, AVS filters usually trigger. Is there a way for us to manually override? Thanks!



Yes, we added a preference specifically for this because it is a common problem.  In Orders > Setup, go the Merchant Account tab, and scroll to the bottom. If you have coreCLEAR selected as your Merchant Gateway, there is a checkbox that will allow "Zip match" to go through if the street address is a PO box.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article