In the event, that a Credit/Debit Card Payment is processed in coreCLEAR but did not attach to the Sale. You can complete the following steps in coreSTORE to link these Processed Payment to the Sale.
1. Find the Processed Payment in the coreCLEAR Transactions list from the coreCLEAR Module in coreSTORE.
2. Open the Sale in the Sales Screen and verify that the Payment is missing from the Sale.
3. Click the Continue Button on the Sales Screen to get to the Payment Module on the Sales Screen.
4. Choose the MANUAL CARD Payment Type and Verify the Amount in the Payment Amount field matches the amount of the payment in the Transactions Portal.
5. Click Add Payment and it will add the MANUAL CARD payment to the Sale. Then a New Button that says PROCESS MANUAL CARD will pop appear. Click this Button.
6. You will be taken to a Screen that asks for the Last 4 of the Card Number and the Approval Code. You gathered this information from Step 1 (this can be found next to the Transaction Record in coreCLEAR Transaction Portal). Then Save!
7. After this step you can either Complete or Suspend the Sale.
Here is a Walkthrough Video of how the process works - How to Record a Payment on a Sale from the coreCLEAR Portal
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