Skipping missed payments on recurring membership renewal

Created by Ezra Weinstein, Modified on Thu, 08 Sep 2022 at 10:27 AM by Hannah Harris

This is a preference called RECURRING_PAYMENT_SKIP_MISSED, which will skip over an missed recurring payments, meaning the customer will not be backbilled.


When a customer has had trouble with their payment (ie: expired credit card) and had to update their card to renew their membership they will not be charged for the months they missed while the payment method was inactive.


You can turn this on in:


System > Client Preferences


Click "Add" and then select "Skip Missed Recurring Payments"


Leave the Preface Qualifier blank


For the "Client Setting" field select "True"



If you don't see this preference on your site, please submit a ticket and we can add it for you

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article