If an order that you expect to be dropshipped to a customer is shipped to your store location instead, it is because coreFORCE identified a dropshipping restriction that prevented the product from being shipped. Check the following to identify why the product is not dropshipped:
- Is the shipping method marked as "pickup"? Look at the "pickup" checkbox in Orders > Settings > Shipping Methods.
- Does the distributor support dropship at all? See the following KB article: Integrated Distributors
- Is the product blocked from dropshipping? Look at the "Cannot ship to customer" checkbox on the Details tab in Products > Products.
- Is the product blocked from dropshipping at the distributor? Look at "Distributors who cannot dropship" in the Options tab in Products > Products.
- Is the product category blocked from dropshipping? Look at the "Cannot ship to custom" checkbox on the Details tab in Products > Taxonomy > Categories.
- Is the manufacturer blocked from dropshipping? Look at the checkbox "Cannot dropship anything" on the Details tab in Products > Taxonomy > Manufacturers.
- Is the department blocked from dropshipping at the manufacturer level? Look at "Cannot dropship these departments" on the Distributors tab in Products > Taxonomy > Manufacturers.
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