Refund and Return Items to Inventory

Created by Carrie Despaux, Modified on Wed, 13 Sep 2023 at 04:22 PM by Ashley Kocher

To return sold items back into inventory, please follow these steps: 

  1. Go To Sales Screen

  2. Tap CTRL twice OR go to the 3 Dot Menu and select Look Up Receipt. Type in the Sale ID #.

  3. On the receipt screen find the "Create Return" button, click it.

  4. Verify that everything on the Return Sale looks correct: remove any items you don't want to return, and/or add any fees you would like to charge for the return, then click Continue to Verify Total and Amount Due are correct.

  5. Choose the Payment Type for the Refund. 

    • If Cash, click Complete Return. 

    • If Card, choose Credit Card and click Complete Return and Process Payment. 

    • If Refund was Completed from coreCLEAR Portal/Dashboard, click Record Payment, and Complete Return and enter Auth Code from Portal and Last 4 of the Card # from Portal.

  6. Print Return Receipt

  7. Verify Inventory Updated from Return. 

To view a video of these steps, please CLICK HERE. 

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