How to refund Credit Card/Cash Payment in coreSTORE

Created by Chami Heyer, Modified on Wed, 28 Dec 2022 at 01:49 PM by Chami Heyer

You may take payments into a suspended sale order and for some reason, you need to refund the payment taken in for a suspended sale order, you have an option to partially/fully refund the payment in the coreCLEAR Transactions Module if the physical card is not available or if you have the physical card that they used you can process the return by "creating a return" and process the card like you normally would.

Please follow the steps below

  • Create a non-stock Inventory Item called "Deposit", "Refund" or something else you prefer, make sure that "Is Service" Is checked under the Item Information
  • Go to Sale Screen > Suspended sale > Unsuspend the Sale Id
  • Add the Non-stock Inventory Item (Deposit or Refund Item) to the sale and then enter the amount of the firearm as replacement of the firearm attached to the sale then remove the firearm and then Complete the Sale
  • After completing the Sale you are now ready to "Create a Return" by clicking Create Return on the receipt
  • It will bring up the Items with a negative quantity and a negative amount
  • If It's a Cash payment type, you would simply Complete the Return by clicking Continue > Choose the payment Type as Cash > Add the Payment > Complete Return and you're done!
  • If it's a Credit Card transaction, you would simply Complete the Return by clicking Continue > Choose the payment Type as Credit Card > Add the Payment >  Process Credit Card ( (Make sure you have the physical credit card ) > Complete Return and you're done! 
  • If you refunded the Credit Card via coreCLEAR Module Transactions you don't need to choose credit card as the payment type when you process the refund instead, use the "Manual Card" as the payment type > Add payment > Process Manual Card > Enter the Last 4 digits of the card and the Approval Code which you can get this information from the coreCLEAR Tab Transactions > Complete Return and you're done!
  • To refund or find the Approval Code and last 4 digits you would want to go to coreCLEAR Tab and click Transactions
  • The Sale return will be converted as Return
  • You can generate a Sale Return Report by going to Reports > Sale > Detailed Sales Report > Adjust the Report Options such as Date Range and other options > Change the Sale Type to Return > Submit 

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