How to Cancel, Void/Delete & Refund a Suspended Sales

Here's the process on how to cancel the suspended sales and refund them

Suspended sales with Credit Card Transaction payment

• Go to Sale > Suspended sales > Search for the record  > Unsuspend the sales > Click Void/Delete > Yes
  
• The system will ask you if you would like to refund the customer, Hit Yes/NO and It's done
  

Suspended Sales With Cash payment | There is no sales receipt for reference because the Sales ID will be deleted in this process

• Go to Sale > Suspended sales > Search for the record >  Unsuspend the sales > Click the X icon next to Cash to remove the payment and then Click Void/Delete > Yes
  
  

If you have a Layaway and you need to charge the customer a specific amount due to the Cancellation Fee and need to use the Same Sales ID Layaway or you need to have a reference that you refunded the customer, follow the steps below

• Go to Sale > New Sale > Suspended sales > Unsuspend the sales > Remove the Actual Firearm > Add the non Inventory Item such as "Cancellation Fee" (you can create different service items depending on your company preferences) > Add the amount that you need to charge to the customer > Remove the Actual Firearm > and then hit continue and complete the sale
  
  
  

To Fully refund the customer without any charge then leave the Non-Inventory Item or the Firearms as $0 Price OR 0 quantity (so it will remove the serial number from the sale and won't affect the inventory and bound book record) > Choose the payment type (A.Cash or Credit) > Add the negative Payment amount (B & C) > Complete the Sale

To Refund a Completed Sale please follow this article and please reach out for any further questions.